Live Chat - Remove Policy articles from the KB search within the chat

[July Snow]

Live Chat - Remove Policy articles from the KB search within the chat

Policy articles should not be searchable within the Live Chat  /search-KB quick action or anywhere within SOW or AW.

Articles that are INCLUDED for the /search-kb action: kb_knowledge_base.u_policy_knowledge_base=false.

Please let me know where exactly (Search Source / Data Source / Search Profile or Script Include)
we need to apply this filter 

[July Snow]

Hi @Dr Atul G- LNG  @Mark Manders 

can you please assist on this.

[July Snow]

Hi @Dr Atul G- LNG  @Mark Manders 

can you please assist on this.

Thanks& Regards

Raju ch

[July Snow]

Hi @Dr Atul G- LNG @Mark Manders 

can you please assist on this.

Thanks & Regards
Raju Ch

[Dr Atul G- LNG]

Hi @July Snow 

https://www.servicenow.com/community/virtual-agent-nlu-forum/hide-certain-knowledge-articles-from-se...

https://www.servicenow.com/community/servicenow-ai-platform-forum/virtual-agent-search-knowledge-bas...

https://www.servicenow.com/community/developer-forum/contextual-search-knowledge-article-in-virtual-...