Launching a modern drag & drop option for attachments in Service Portal

[blade827]

Hi ServiceNow developers, 

I would like to ask for your help on the topic of the attachment section, currently our instance is on the latest patch from the Washington version, as a request we want to replace the current attachment field with a drag & drop field. Unfortunately, we are unable to search for the section where to make the change to activate the drag & drop options on the service portal. The current operation of the attachment section is to click the paperclip and open the computer resources to add the attachment. We would like to activate the latest option with drag & drop (according to attachment) to make adding attachments easier. I know that this option should be activated automatically for Washington, but despite the update we are still left with the attachment section for older versions as described above. I would appreciate your help on the topic.

[Dnyaneshwaree]

Hello @blade827,

Try it by verifying below system property is true and drag and drop logic added in the attachment widget and if not then try it by configuring both things after confirmations:

[blade827]

Hi,

First of all, thank you immensely for your reply on the topic, I checked step by step all the settings in the screenshots. My settings on the client instance are identical ie everything enabled and looks identical. I am wondering what could be wrong and that is why my post here. Perhaps someone else has some idea what could be wrong. Thank you very much in advance.

[Community Alums]

Hi, perhaps your widgets on portal don't call the standard widget 'widget-ticket-attachments' but a custom one. Try to check out

Regards