How to Check Which Plugins Have Been Activated in Your Instance?

[Lalit Bhatt]

Ever wondered which plugins are currently active in your ServiceNow instance - and when they were installed?

Here’s a simple way to find out.

This method helps you quickly:

• View all activated plugins in your instance.

• See when each plugin was installed.

• Verify whether certain plugins are available or missing (useful for troubleshooting or audits).

Steps to Check Active Plugins:

1. In your browser, go to the following URL (replace the instance name with your own):

https://<your_instance_name>.service-now.com/xmlstats.do?include=plugins

Example:
https://dev12345.service-now.com/xmlstats.do?include=plugins

2. Press Enter

• The page will open a detailed XML view showing a list of all plugins that are installed or activated on your instance.

• Each entry contains plugin details such as:

  • Plugin name (com.snc.*)

  • Version number

  • Installation date/time

This data is fetched directly from your instance’s system statistics file (xmlstats.do), which tracks system and plugin metadata.

Why It’s Useful:

• Helps admins and developers confirm which plugins are active when troubleshooting or setting up features.

• Makes it easy to compare plugins across dev, test, and production environments.

• Can be used to audit changes after upgrades or patch installations.

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Pro tip:
Bookmark the page for quick access - it’s a handy reference when verifying plugin availability during configuration or deployment reviews.

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