Hola Community,
I have prepared a set of videos to learn, understand and configure Agent Workspace. A workspace is a graphical user interface that puts multiple tools on one page. ServiceNow workspaces are designed for tier 1 agents who solve internal or external customer issues.
These videos will help you out to set up Agent Workspace and configure as per your requirements. Please let me know in comments about your experience and any further questions.
Episode 1: How to Setup Agent Workspace first time in ServiceNow for Virtual Agent
https://youtu.be/HR4nl_g0wtk
Episode 2: How to Setup List View in Agent Workspace ServiceNow
https://youtu.be/8_0jGTsSTVI
Episode 3: How to setup forms in Agent Workspace(Basic)
https://youtu.be/D7fjnJaBe4U
Episode 4: How to setup Response Templates/Canned Messages in Agent Workspace
https://youtu.be/IS9d8Opu5EM
Episode 5: How to setup UI Actions, Ribbon, Related list and Form Header in Agent Workspace
https://youtu.be/bAyAk6RdAEw
Episode 6: How to enable Agent Assist in Contextual Side Panel in Agent Workspace
https://youtu.be/5UDDrgZcWqs
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Cheers,
Hardit Singh
