Service Portal: Branding Editor and how to kill it

[sndangibbard]

The Branding Editor allows you to customise certain elements of a portals homepage as well as set various colours that will affect the entire portal.

There are two concerns with the Branding Editor

• When you are are making any changes to your portal through the Branding Editor you are actually changing your live portal in real time! Try it now on your sub-production or developer instance: make a change to the demo ITSM portal (Title: Service Portal) through the Branding Editor and check the portal in your browser (http://yourinstance.servicenow.com/sp).
• After you've made your first change to a portal through the Branding Editor you'll notice that an orange 'Reset Changes' button appears. If you close the browser tab and re-open the Branding Editor this button will no longer be there, you can no longer reset the changes you made

Let's combat these two concerns! First let's take the nuclear option and completely disbale the Branding Editor — I would recommend you do this on your production instance

Disable the page

1. Go to Service Portal > Pages
2. Open branding_editor page
3. Change its name to DISABLEDbranding_editor
4. Save

Modify SP Config Menu

1. Go to Service Portal > Menus
2. Open sp_config Menu
3. In the Menu Items related list change the Active field of the Branding Editor Menu Item to false

At this point you have removed the Menu Item and clicking on the Brandin Editor box on the sp_config page will lead to a 404 page. To remove the Branding Editor box from the sp_config page

Modify sp_config Page

1. Open the sp_config portal in your browser (http://yourinstance.servicenow.com/sp_config)
2. Ctrl + Right click anywhere on the coloured boxes
3. Instance in Page Editor
4. Add the following to the CSS field

1. .flex div:first-child { display: none; }

Congratulations! You have effectivly disbaled the Branding Editor!

Warning: These   changes have modified baseline elements. During an upgrade, these elements will not be updated — you should check your Upgrade History after an upgrade.

Service Portal: Branding Editor and how to kill it - SNOW Guy