ServiceNow Rome - Virtual Agent - Agent Autopilot

[Community Alums]

Hi Community,

Here is a new feature in ServiceNow Rome in Virtual Agent which will help agents to free up their time by initiating a Virtual Agent Topic to collect additional information from user.

Check out the below video to see a demo.

Please mark this article as Helpful if it helped you.

Cheers,

Hardit Singh

Connect with me on YouTube

[sparkles]

Is there a way to disable\hide the autopilot topics?

[Community Alums]

Hi Afnan,

There is an option on the Topic properties to activate/decativate

[Grant Rowh]

Are the instances of Autopilot being triggered logged in any table? How do we measure how/when it's being used across our team?