Hello,
Good morning,
Are you looking for tips and tricks which help you to save time and effort on now platform? Below are a few helpful things that make your developing experience or instance managing to another level.
1. Shortcuts: You can use the below shortcuts in filter navigator if you know the backend/system name of the table.
- .list - To navigate directly to the list view for the table. e.g. incident.list
- .do/ .form - Both work in the same way to open the default view for a new record on a table. e.g. incident.do or incident.form.
- .config - To review the business rules, client scripts, and other configuration files for a table. e.g. incident.config.
Note: Type the .suffix in all caps to open a new window on your browser instead. e.g. incident.LIST.
2. Wildcard Search: The wildcard is an advanced search technique that can be used to maximize your search results in library databases. It is available in the global text search, the knowledge base, the list view of any table, and in reference fields on now platform.
| Pattern | When to use | |
| 1. | *search_term | returns records that contain the search_term |
| 2. | %search_term | returns records that end with the search_term |
| 3. | search_term% | returns records that start with the search_term |
| 4. | =search_term | returns records that are equal to the search_term |
| 5. | !*search_term | returns records that do not contain the search_term |
| 6. | !%search_term | returns records that do not end with the search_term |
| 7. | !=search_term | returns records that are not equal to the search_term |
3. Cancelling long runtime transactions: To cancel the transactions for your current user session. Type the below URL in the address bar of your browser.
- https://INSTANCE.service-now.com/camcel_my_transaction.do
Note: Kindly replace the instance id in the above URL.
4. How to open a hyperlink in a new tab:
<CTRL> + <CLICK LINK>
5. Always use the following functionalities to save time:
- Favorites
- History
- Tags
- Filters/ column search
- show match or filter out
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