Dear Community,
I am sharing some of my blogs here that are related to ServiceNow custom business app design. In the latest one, I captured my experience of using the evidence-based design process to capture Personas, Tasks and Service Blueprints and how these artifacts are used in the Agile Scrum process.
- Individual people’s goals and motivations captured with Personas → Scenarios
- Organizational expectations captured with Tasks → Interaction Diagrams
- System permissions requirements captured with Roles → Service Blueprints
