This article is about reopening an incident from Service Portal. Steps: When anyone resolve Incident It will send Email to End User / Caller with the link of Incident (Service Portal) to reopen it.End user who receive email If he has role then link ...
I'm posting this article about how we got SAML logout working properly between ServiceNow and our ADFS, using the Multiple-Provider SSO plugin. For the longest time, we had ADFS SAML authentication working for ServiceNow, but SAML logout was never wo...
In the first part of this series, we looked at extracting data from ServiceNow for Machine Learning purposes. Now that we have our data, we will look to further prepare it in order to create our model. Before we do that, I’d like to go back to the ...
This is the 3rd and final article on building a TensorFlow prediction model with ServiceNow data. Please refer to parts 1 and 2 for data preparation. Once our data is prepared, we can start building the Machine Learning model in order to run our pr...
If your user base speaks multiple languages, you should read this week's NOW You Know article, where our team explains how to manage translations directly within a table instead of inside the message-generating scripts, which serves as a time-saving ...
During our last servicenow upgrade (London -> Madrid) for one of our customers, I wrote a little application which helps us to compare cloned widgets to the original version. The application compares all cloned widgets based on a given prefix to the ...
TensorFlow from Google is one of the better known Machine Learning Libraries out there and certainly one that gets used for many projects and learning ML. Since I am keen to expand my knowledge in that space and in particular apply it to the ServiceN...
Dear Community, I am sharing some of my blogs here that are related to ServiceNow custom business app design. In the latest one, I captured my experience of using the evidence-based design process to capture Personas, Tasks and Service Blueprints and...
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