Embed surveys in Microsoft Outlook

ServiceNow provides an easy way to send your survey to multiple people through email using the the Outlook Actionable Messages plugin. Users can answer the survey questions and submit the survey from ...

Configure & use Sentiment Analysis for string type questions in Surveys

The text type questions in a survey provide important information on the user’s opinion about your product. But how can you analyse these responses when you get hundreds of survey results every week? ...

Titans of ServiceNow - Dave Wright

The last Titans I could squeeze into 2021. Can't wait to start it up in 2022. In this episode we caught up with Dave Write - Chief Innovation Officer of ServiceNow

ServiceNow standalone public page for Virtual Agent client

We can load a standalone Virtual Agent web client onto a browser via URL link: https://instance.service-now.com/$sn-va-web-client-app.do or via iFrame (if embedding into a web page). This web client i...

Instance unresponsive - how to fix

When instance becomes slow / unresponsive during to multiple active transactions, below method can be used to refresh some of the instance resources 1. Check for active transactions directly via url T...

IntegrationHub Spoke Enhancement Highlights - December 2021

This is a summary of the top spoke enhancements in the December Store release - read on to learn more about all of the latest updates! Jira Spoke (3.1.1)Includes changes at output for ‘Get Issues’ act...

New Now on Now blog: How ServiceNow IT is using AI Search internally to improve customer self-service

After ServiceNow acquired an AI search technology company in 2020, our internal team implemented it almost immediately. The results have been better than we expected. Search results are delivered 3.5 ...

Data source of type integration hub rest step - all columns are not getting loaded

When creating an import set table using data source of type integration hub rest step, some columns are not getting created this could be because following checkboxes are unchecked / checked 1. Discar...

TNT: "Preserve users and related tables" Option When Requesting a Clone

Part of the Tips 'N Tricks" series. Not sure how well known this is, but the "Preserve users and related tables" option when requesting a Clone has been disabled in the datacenter since May 1st, 2020....

ServiceNow Release Roadmap (2011 - 2022)

If you would like to know ServiceNow Product Release Roadmap (2011 - 2022), please review this video.

How to Create Your Custom UI Components and Event using UI Builder

Come to see how to create UI Builder custom components by following steps: 1) Create web page 2) Create client state parameters 3) Create Client Script 4) Configure Data Resource 5) Config a client st...

Bypass Login Authentication via URL

We had received a requirement to redirect to ServiceNow PDI from a third party tool for our demo. This is where we came up with a way to login in ServiceNow by passing credentials in the URL. Although...

IntegrationHub Spoke Enhancement Highlights - November 2021

This is a summary of the top spoke enhancements in the November Store release - read on to learn more about all of the latest updates! Qualtrics Spoke (1.1.1) Enhanced Look up Contacts by Email action...

IntegrationHub - New Flow Templates and Spokes - November 2021

Flow Templates Flow Templates for HR Management Easily automate employee requests in your custom applications with the Flow Templates for HR Management application. These templates leverage the Integr...