ServiceNow AI Platform blog

Magic of Tables in ServiceNow

The NOW platform is completely driven by the database. When configuring and customizing your ServiceNow instance, you will be adding and modifying data in the database. Even changes to the database go...

Find a set of users that have a specific role

Takes input as table name , column name in table that has reference to user and role name. This script provides gives an output of sys ids that have a specific role. var tableName = 'cmdb_ci_business_...

hasroleonly - how to check if a given user has a specific role only and no other roles

How to find out if a user has a specific role and only that role. This function takes role name and user sys_id as checks if the user has only that role and no other roles. It returns response as true...

How to setup a type-ahead search in UI Builder

With the Quebec Release we have unleashed our new powerful tool to create great user experiences called UI Builder. I hope you have already seen bits and pieces of as we will gradually enhance and bui...

Bringing scoped applications into App Engine Studio

With Quebec we have launched our new No/Low-Code developer experience called App Engine Studio. While this is a great place to start a new application it falls a bit short showing your existing applic...

ServiceNow Consulting: Turning Customer Conflict into Victory

Have you ever been in an argument with a customer over the best course of action, and felt the tension escalating? Here's a hack to diffuse the situation, give the best option a fighting chance, all w...

The BEST of Quebec Content: A WIP Digest

UPDATES (June 14)- One new VA entry from Ali Abdulrazak- One new Universal Request & Task entry from Ashley Snyder I originally sent this content as an exclusive to my mailing list. But now that Quebe...

IntegrationHub - Spoke Enhancement Highlights - May 2021

Every month the Creator Workflows BU publishes new IntegrationHub spokes on the Store - this is not new news. However what maybe isn't super obvious is that in addition to new spoke titles, we're ccon...

Twilio Spoke v/s Twilio Direct - OR - Integration Hub v/s Notify : ~ The Complete Picture ~

ServiceNow ships two ways to integrate with Twilio, namely - Twilio Spoke and Twilio Direct (which is part of Notify product). In this post I will explain the differences between the two and guide whi...

Client Side Data Retrieval - The Ultimate Guide

There are many different ways to retrieve data from a web browser (client-side) from the server in ServiceNow. Just when you think you know all the ways to do it, ServiceNow will have just released a ...

How to Integrate ServiceNow and DocuSign

This video shows how to integrate ServiceNow with DocuSign using the Automation App. The Automation App is available at the ServiceNow Store: https://store.servicenow.com/sn_appstore_store.do#!/store/...

Three Way Team Integration and Team Integrating to ServiceNow

Demo 1: https://lnkd.in/gAMSnXN - Integrating ServiceNow to Microsoft Teams - Create / Update tickets using Microsoft Teams with Virtual Agents Demo 2: https://lnkd.in/gVEdnfF -Integration to allow Op...

Quebec - App Engine Studio - Creating a web experience Workspace

Come to see the hottest ServiceNow App - App Engine Studio for web experience for a workspace and the portal : Demo 1 - Creating your first web-based workspace using App Engine Studio https://www.yout...

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