Actions in Virtual Agent

The new action utility in virtual agent designer allows seamless integration of virtual agent topics with any spoke available in the integration hub. The video covers about: - Configuring a VA topic t...

A deep dive to User Criteria

What is User Criteria?User Criteria is an ability to group users based on certain conditions.In Service Now, we have User Groups which groups sets of users. But not that might not always satisfy all t...

Is your work flowing? What makes Flow Designer and IntegrationHub better and why you should migrate now.

[2022-06-07] Added Platform Academy sessions and Creator Con Labs about Flow Designer to the resources[2021-10-25] Updated for Rome release.Whenever a new technology is introduced, innovators and earl...

SNEAK PEAK : Sending Attachment from one instance to other using IntegrationHub and Ebonding Spoke

Hi, See this article for all artifacts of the video. https://community.servicenow.com/community?id=community_article&sys_id=9c8f64211b9aa05038739979b04bcbca Thanks, Ashutosh

What's new in Quebec for IntegrationHub

ServiceNow® App Engine and IntegrationHub together support ServiceNow’s fourth Workflow pillar called Creator Workflows. Creator Workflows deliver to organizations a strategic low-code platform for th...

Getting started with Catalog Builder to scale your catalog development

The Service Catalog team at ServiceNow is busy cooking up innovation for scaling your catalog development, and the first iteration of the new Catalog Builder is available in the Quebec release. In Cat...

TechBytes Episode 59: Change Success Score

In this episode, product owner Greg Morrison talks about a new feature for Change Management. Change Success Score measures the success rate for each change team over time to help improve their perfor...

"Quebec" Release Available on PDIs

Just noticed that the Quebec release is now available to order for both new instances and to upgrade existing ones. Enjoy the shiny new toy.

What's new in Quebec for App Engine

What’s new in Quebec for Creator Workflows – App Engine ServiceNow® App Engine and IntegrationHub together support ServiceNow’s fourth Workflow pillar called Creator Workflows. Creator Workflows deliv...

Your catalog is ready to fly the nest

Have you held on to your organization’s catalog management because you were not confident about the `other people` working on it? Has your team been stretched too thin maintaining the catalog – and st...

Getting started with the Now Platform

If you're getting lost in the wealth of available resources and don't know where to start, search no longer. This repository of resources will help you get started with Application Development, Flow D...

"Hide and Protect" Update Set

Part of the Developer Toolbox Series. Available as a separate Update Set on Share. The "Hide and Protect" Update Set adds functionality to tag certain records in the CI, Group and User tables so they ...

TNT: "oldValue" in Client Scripts is NOT the Same as Previous Value

Part of the Tips 'N Tricks" series. Just wanted to remind people that the "oldValue" parameter in Client Scripts is actually the value of the field when the form loaded and is NOT necessarily the valu...

Fix Script vs Background Script - Which is the better choice?

Have you ever found yourself in this situation:  I know I have. I usually don't like doing Data Fixes and found myself back in the position recently. Running Data Fixes can be an incredibly stressful...