TechBytes Episode 59: Change Success Score

In this episode, product owner Greg Morrison talks about a new feature for Change Management. Change Success Score measures the success rate for each change team over time to help improve their perfor...

"Quebec" Release Available on PDIs

Just noticed that the Quebec release is now available to order for both new instances and to upgrade existing ones. Enjoy the shiny new toy.

What's new in Quebec for App Engine

What’s new in Quebec for Creator Workflows – App Engine ServiceNow® App Engine and IntegrationHub together support ServiceNow’s fourth Workflow pillar called Creator Workflows. Creator Workflows deliv...

Your catalog is ready to fly the nest

Have you held on to your organization’s catalog management because you were not confident about the `other people` working on it? Has your team been stretched too thin maintaining the catalog – and st...

Getting started with the Now Platform

If you're getting lost in the wealth of available resources and don't know where to start, search no longer. This repository of resources will help you get started with Application Development, Flow D...

"Hide and Protect" Update Set

Part of the Developer Toolbox Series. Available as a separate Update Set on Share. The "Hide and Protect" Update Set adds functionality to tag certain records in the CI, Group and User tables so they ...

TNT: "oldValue" in Client Scripts is NOT the Same as Previous Value

Part of the Tips 'N Tricks" series. Just wanted to remind people that the "oldValue" parameter in Client Scripts is actually the value of the field when the form loaded and is NOT necessarily the valu...

Fix Script vs Background Script - Which is the better choice?

Have you ever found yourself in this situation:  I know I have. I usually don't like doing Data Fixes and found myself back in the position recently. Running Data Fixes can be an incredibly stressful...

Quiver of Code Part IV

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. The published API of ServiceNow is quite large and...

Happy Halloween Everyone !!! -A Special Halloween Themed Service Portal 404 Page 🎃🎃🎃🎃🎃

Happy Halloween Everyone !!!!! Here's a special Halloween Themed Service Portal 404 page Find the update set download Link in the comments.

Flow Designer - A sample demo

This video is a small demo of how I accomplish the following tasks using a Flow Designer. ** Request group membership for a user - from a catalog item, providing the user, groups and manager as the in...

This Week in Flow Designer/IntegrationHub - October 20, 2020

Office Hours Next session: October 21, 2020 at 2 PM EDT / 11 AM PDT / 1800 UTC - Come with any questions or troubleshooting you want to talk through. No formal presentation, just discussions you bring...

Extension Points and their uses

Extension Points A couple of years ago I worked on a project to enable plugin-like possibilities for Scoped Apps. The goal was to allow application authors to define points in their applications where...

Process Automation Designer - An Introduction

There are many applications and teams in ServiceNow today that may be participating in your business processes. Simple processes are easy enough to handle, like basic requests that require an approval...