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Blog Articles

Managed Documents Module

I recently looked at managed documents module in ServiceNow to analyze if we should adopt it and use it or not. Just sharing out my knowledge and understanding of it to help anyone else who might be l...

List of Notify Connectors and their types

Notify supports two kinds of Connectors (internally also known as drivers) -- Telephony Connectors and Conference Connectors. Telephony Connectors These connectors are meant for providers who support ...

Flow Designer Inbound Email

Hello Community I'd translated one of my Servicenow videos from Spanish to English. I hope this will be helpful. I'm sorry if the translation it's not correct, all the comments are welcome. If you fin...

How Flow Designer makes it easier to use REST

I’ve previously extolled the virtues of Flow Designer, but one element I didn’t address was how it deals with REST. If you don’t know what REST is, don’t worry; what it is is less important than why a...

Attachment Restriction Utility

Often I have seen this use case where service agent would want to restrict access for certain attachments on a record to themselves and not let end users have visibility on it. Well, we can restrict a...

The Melodies of a CMDB

Hello everyone, Now this is a blog all about how my best practice ideas got flipped-turned upside down and I'd like to take a minute, just sit right there, I'll tell you how i got inspired by this unr...