CMDB View (Health Dashboard) Tips

What is CMDB Health? Check out ServiceNow Doc page CMDB Health to find out. In this post, I am going to setup the CMDB View to filter down the scope of CI classes and to track the following items: Che...

Making Attachments Mandatory in SP: The Ultimate Guide (Including Paris)

As the old saying goes, there is more than one way to skin a cat. The same can be said when configuring ServiceNow. There are often many ways of doing things; some good, some bad, and some ugly. The c...

sys_meta in GlideRecord

Hi all, In this video we talked about sys_meta property that comes with every field returned in a GlideRecord and it contains all the dictionary values. Article Link: https://community.servicenow.com/...

Send Reminder Notifications to Knowledge Authors before Expiry i.e. before Valid to Date

Article Link with update set : https://community.servicenow.com/community?id=community_article&sys_id=ca517fc1dba59050f7fca851ca9619ab

Service Portal Part 3

This is the second video of the second section of the series Service Portal basics. Its a tutorial developed by Dhruv Gupta. ServiceNow is the best thing a customer can give it to its employee. It is ...

Service Portal part 2

This is the second video of the series Service Portal basics. Its a tutorial developed by Dhruv Gupta. ServiceNow is the best thing a customer can give it to its employee. It is all about setting up a...

Service Portal Part1

This is the first video of the series Service Portal basics.ServiceNow is the best thing a customer can give it to its employee. It is all about: What is service portal? Why Service Portal? Basic but ...

Asset Retirement Reminder notifications using Flow Designer

This explains how to send notification to asset owners and assigned to person when asset approaches the retirement date. This makes use of flow designer to automate this process without code. https://...

Impersonate user when impersonation banner button is not available

ServiceNow has one of the greatest utility of impersonation. Really good for testing but because of compliance or whatever might be the reason client set that as hidden majorly on production instances...

Flow Designer : Incident On Hold - Awaiting Caller Reminder Notification

Service Portal Debugging Tips & Tricks

Trying to debug Service Portal issues? We have some helpful tips to share! Our Sr. Developer Evangelist Chuck Tomasi, Sr. Tech Support Engineer Yandy Orellana, and Technical Writer Josh Ortiz lend the...

Change Request Approval Reminder

https://community.servicenow.com/community?id=community_article&sys_id=d3a48469dba454101cd8a345ca9619c2

How to Prevent a DataLoss?

After troubleshooting and resolving several DataLoss cases for our customers, I and my co-workers thought why not write a blog and share with our customers so their production instances run seamlessly...

Approval Reminder Using Flow Designer

Follow this article for explanation: https://community.servicenow.com/community?id=community_blog&sys_id=1fe969a71b9c1010fff162c4bd4bcb45