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Blog Articles

How Flow Designer makes it easier to use REST

I’ve previously extolled the virtues of Flow Designer, but one element I didn’t address was how it deals with REST. If you don’t know what REST is, don’t worry; what it is is less important than why a...

Attachment Restriction Utility

Often I have seen this use case where service agent would want to restrict access for certain attachments on a record to themselves and not let end users have visibility on it. Well, we can restrict a...

The Melodies of a CMDB

Hello everyone, Now this is a blog all about how my best practice ideas got flipped-turned upside down and I'd like to take a minute, just sit right there, I'll tell you how i got inspired by this unr...

How to add a video to a Knowledge article

With the world rapidly changing and the need for more remote work, videos have become an essential part of the remote work world. The need to post them within ServiceNow Knowledge articles is growing....

Technical and Data Debt explained in 2 minutes

Do you ever wonder how you got here from there ? Do you remember Windows Registry cleanups to speed up your PC ? Here is our take on technical and data debt on the ServiceNow platform, all within 2 mi...