Paris Release Previews - Upgrade Center

This is my "best in show" pick for the Paris release. EVERYONE is going to be using this at least once a year going forward.

How to add a video to a Knowledge article

With the world rapidly changing and the need for more remote work, videos have become an essential part of the remote work world. The need to post them within ServiceNow Knowledge articles is growing....

Integration hub Series: PowerShell Action Creation and Usage

Hi, This video explain how to create a powershell activity in Integration hub and make use of it in flows and subflows. Article Link :https://community.servicenow.com/community?id=community_article&sy...

What's new in Paris release for App Engine & the Now Platform

With the Now Platform and App Engine, anyone can digitize and automate departmental and cross-enterprise workflows, optimize business processes for resiliency, and mitigate risk, all on one cloud-base...

Technical and Data Debt explained in 2 minutes

Do you ever wonder how you got here from there ? Do you remember Windows Registry cleanups to speed up your PC ? Here is our take on technical and data debt on the ServiceNow platform, all within 2 mi...

Reduce your Automated Testing maintenance with ATF Custom Steps

Automated Test Framework (ATF) enables you to design and run automated tests on your ServiceNow instance. To ensure that a high amount of functionality is covered by Automated Testing, it's crucial to...

4 new public-facing, mobile-friendly UX resource pages: Mobile, Chat (Connect/AWA), Agent Workspace, Virtual Agent

Have you seen the newest public-facing AND mobile-friendly resource pages, designed to help you find what you are looking for quickly and efficiently? Grouped by subject matter area, we have organized...

Journey To Stars- Session1

If you are a ServiceNow admin and want to become an application developer or an implementation specialist. This session will initiate that process for you !! Article Link containing all the links: htt...

Architect Tales:  The Misassignment Problem

The following was originally posted to my exclusive ServiceNow mailing list. If you enjoy this content, see what 800 other ServiceNow resources are reading every week. It came about as project's usual...

CMDB View (Health Dashboard) Tips

What is CMDB Health? Check out ServiceNow Doc page CMDB Health to find out. In this post, I am going to setup the CMDB View to filter down the scope of CI classes and to track the following items: Che...

Making Attachments Mandatory in SP: The Ultimate Guide (Including Paris)

As the old saying goes, there is more than one way to skin a cat. The same can be said when configuring ServiceNow. There are often many ways of doing things; some good, some bad, and some ugly. The c...

sys_meta in GlideRecord

Hi all, In this video we talked about sys_meta property that comes with every field returned in a GlideRecord and it contains all the dictionary values. Article Link: https://community.servicenow.com/...

Send Reminder Notifications to Knowledge Authors before Expiry i.e. before Valid to Date

Article Link with update set : https://community.servicenow.com/community?id=community_article&sys_id=ca517fc1dba59050f7fca851ca9619ab

Service Portal Part 3

This is the second video of the second section of the series Service Portal basics. Its a tutorial developed by Dhruv Gupta. ServiceNow is the best thing a customer can give it to its employee. It is ...