Jingfei Chen
ServiceNow Employee

What If We Rebuilt Enterprise Software from Scratch?

Kepler is our experiment around one simple question: if we were rebuilding ServiceNow today in the AI-native era, what would it be? How do businesses operate in an AI-native way?

Not AI-assisted. AI-native — where intelligent agents run your operations, and humans show up only for the decisions that carry real accountability.

 

Live Demo - Sales and Purchasing

 

Live Demo: Healthcare

 

The Inversion

Full compliance timeline showing the evolutionary journey of all software changes 

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Agent-to-agent causal chain showing every information handoff with clarity 

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The Cans and Cannots of agent giving a sense of boundary 

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Total autonomous operations and only escalate to human when operating boundary is breached 

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Where We Are

Kepler is an active experiment inside ServiceNow. If this resonates, we want to talk.

 

 

Safe harbor notice for forward-looking statements

This article may contain “forward-looking” statements that are based on our beliefs and assumptions and on information currently available to us only as of the date of publication. We cannot guarantee that we will achieve the plans, intentions, or expectations disclosed in our forward‐looking statements, and you should not place undue reliance on our forward‐looking statements. The information on new products, features, or functionality is intended to outline our general product direction and should not be relied upon in making a purchasing decision, is for informational purposes only, and shall not be incorporated into any contract, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. We undertake no obligation, and do not intend, to update the forward‑looking statements.