"In my career as a ServiceNow upgrade program manager, I’ve managed upgrades for 13 releases upgrades—three as a customer and 10 within ServiceNow as customer zero. Generally, on general availability (GA) day, my team’s work is complete and we are preparing for the next release. A lot of work goes on behind the scenes within ServiceNow in the months leading up to GA."
In this new blog, read upgrade tips for success from a veteran ServiceNow upgrade program manager who has overseen 13 upgrades. And peruse the above infographic to see the role of our internal Customer Zero teams in identifying issues and sending them to product development to be fixed before GA. This feedback helps ServiceNow deliver the best platform performance possible to you, our customers, on GA day.
