ServiceNow Toolbox - A collection of The Duke's deep dives

[Uncle Rob]

SEPT 20 UPDATE:  Episodes 1 - 8
This thread will catalog all the ServiceNow deep dives I do via my ServiceNow Toolbox playlist.

I'm VERY interested in hearing what concepts and features you would like to see in ServiceNow Toolbox.  Post your requests and suggestions below.

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Episode 1 - Using Catalog Item and Record Producer Variables Like A Boss
Where are variables stored. Reporting on variable data.  Using variables as conditions for reports or business rules.  Triggering SLAs based on variables.  Using variables in Notification conditions.  Scripting with variables.  Getting variables in flow designer.

Episode 2 - Launch Catalog Items from Email via Flow Designer
Why launch from email?  Why NOT use inbound email actions?  The problem with parsing email.  Getting a custom email parser Flow Action.

Episode 3 - Understanding Journal Fields
Turning on table auditing.  Journals, Journal Inputs, and Journal Lists.  Common display bugs.

Episode 4 - Flow Designer VS Scheduled Jobs
Scheduling when to run.  Scheduling reports.  Scheduling record creation.  Scheduled scripting.  Scheduled error handling.  Ease of integration.

Episode 5 - Embedded Hyperlinks, Formatting, and Emojis in Journal Entries
[code] tags.  Changing color and text format.  Embedding hyperlinks.  Conditional text.  Emojis.

Episode 6 - UI Actions With Confirmation
Client callable UI Actions, gsftSubmit, confirmation function.  Also deleting all Project_Tasks when the wrong Project Template is selected

Episode 7 - 2 Ways to Build Many-To-Many Tables
Understanding "many to many".  Method 1: "Middle Doesn't Matter".  Method 2: "Magic In The Middle"

Episode 8 - System Properties for better code and administration
How sys_properties govern app behavior.  Major examples of sys_properties.  Creating sys_properties.  Scripting with sys_properties.  Building pages to display sys_properties.  Allowing non-admins to modify sys_properties.