The default of the default value

[Slava Savitsky]

What I particularly like about the ServiceNow platform is that even having dealt with it for as long as 15 years, you keep learning new things all the time. As I was working on my post about reminders earlier this week, I noticed that each time I opened a new reminder form, three fields got prefilled with the values I had used for the previous reminder. Two out of those three fields turned out to have a default value set in the Dictionary. In the absence of any client scripts and UI policies, what could be the reason for it to fail to be applied? Read my new blog post to learn what was actually going on there.