Overview
Getting your instance ready for generative AI and agentic AI can feel like a big undertaking. You need to know which configurations matter, what might get in the way, and how to measure progress. That's where Now Assist Readiness Evaluation comes in.
Built directly into Now Assist Center, it automates your readiness assessment, identifies configuration gaps, and gives you direct links to fix them. This guide walks you through what it does and how to use it.
What is Now Assist Readiness Evaluation (NARE)?
Now Assist Readiness Evaluation (NARE) is designed to simplify your path to AI adoption. It automates the assessment process, evaluates your instance's data readiness, and surfaces actionable insights so you can move forward faster.
Instead of manually checking settings, dependencies, and configurations, NARE does the work for you. It analyzes your instance and tells you exactly what's ready and what needs attention.
What it assesses
NARE evaluates your instance across two separate areas:
- Agentic AI solutions: Agentic workflows for ITSM and CSM
- Now Assist products: AI Search, Virtual Agent, ITSM, CSM, and HRSD implementations
Each assessment is organized in its own tab, so you can focus on the areas that matter to your roadmap.
💡 Key benefit: When NARE finds issues, it gives you direct hyperlinks to the configuration pages where you can fix them. No hunting through nested menus.
Where to Find It in Now Assist Center
Now Assist Readiness Evaluation appears in Now Assist Center Homepage
Running the Assessment
Before you can review readiness results, you need to run the assessment job. This analyzes your instance data and generates a fresh set of recommendations.
How to run the initial assessment
- Navigate to Now Assist Center.
- In the AI readiness section of the home page, select Start AI readiness assessment.
- Wait for the assessment to complete. Depending on your instance size, this can take several minutes.
- Once done, your overall AI readiness status will display in a card on the home page.
Re-run at any time
You can re-run the full assessment or individual assessments to measure progress:
- Go to the AI Readiness Assessment tab in the side navigation.
- Select Re-run assessment for the overall readiness, or select View assessment on any specific assessment card to re-run it individually.
Reviewing Your Results
After the assessment runs, NARE gives you a clear picture of where you stand. The results are organized by readiness status and task type, so you can prioritize what to work on first.
What you'll see
- Overall readiness status: A high-level view of your instance readiness across all areas.
- Assessment cards: Individual assessments for each product or agentic AI solution, showing the number of findings and status for each category.
- Instance health: A dedicated assessment of your overall instance status and stability.
- Task details: When you expand a task, you get the specific issue, its impact, and a direct link to fix i
Next steps
Now that you know what to assess and where, here's how to move forward:
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Review high-impact issues: Filter by category or readiness status to focus on the areas that matter most to your roadmap.
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Use the direct links: When you find an issue, use the hyperlink provided to jump straight to the configuration page and fix it.
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Measure progress: Re-run the assessment periodically to track improvements and celebrate wins as your readiness score goes up.
Explore more in the Now Assist Center Hub
