Gone are the days of manual clicks, tedious data entry, and context-switching between apps. Desktop actions are created using AI Desktop Actions application (Formerly known as Agentic Desktop) is a client application installed on the Windows operating system. Desktop actions brings intelligent automation to your local environment. This no-code solution helps you automate repetitive tasks in legacy desktop applications lacking APIs or backend integrations. Desktop actions are leveraged by AI agents created in the ServiceNow AI Platform to interact with any desktop applications (any web browser or thick clients ..legacy) and automate end-to-end workflows.
Why It Matters: Automation Reimagined
For years, teams have relied on repetitive manual processes - approving requests, navigating enterprise applications be it web based apps, thick clients, legacy , or handling any other desktop tasks that take hours of precious time. Desktop Action turns those hours into minutes by:
- Interacting directly with desktop and web browser based applications, just like you would - clicking, typing, and navigating UIs.
- Automating repetitive tasks, no workflow scripting required.
- Thinking with purpose, using AI to make decisions and adapt outcomes.
- Allowing user - not just developers - to design and run desktop automations through intuitive workspaces.
The Desktop Actions Experience - Designed for Productivity. You’ll feel right at home the moment you open the application.
The AI Desktop Actions provides two workspaces:
Desktop Action Workspace
Build powerful desktop automations without writing a line of code. Think: Record Once, Test, Activate, Automate forever.
AI Agents That Take Charge
Agents do more than follow steps - they evaluate context, choose the next best action, and work across systems to get results.
Execution Workspace: Runs in the background in a child session
Run, test, and monitor your automations confidently.
Real Automations.. Real Outcomes …
Whether you need to:
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Generate Linux system health and disk utilization reports automatically using the SSH connector in Desktop actions.
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Eliminate manual data entry by transferring information from Excel to ERP systems seamlessly.
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Simplify security operations by importing Zscaler user data directly into ServiceNow through web browser automation.
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Accelerate onboarding by automating new business application registrations task on web browser.
Desktop Actions handles the heavy lifting. You stay in control - guiding, reviewing, and improving your automations while the AI handles the grind.
What Sets It Apart
Desktop Actions doesn’t just repeat steps - Desktop actions powered by AI agents work like workmates: autonomous/ semi-autonomous but safe, innovative but governed, and always aligned with your workflow goals.
Ready to Dive In?
Whether you’re in IT service delivery, employee operations, HR, or systems automation - Desktop Actions unlocks a new era where desktop work no longer feels like… well, work.
It’s time to let AI handle what machines are best at so humans can focus on what matters most..
Stay tune for more …
