We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

About MicroCertificate

mohiniy
Giga Contributor

There is no platform user in the given instance. So, I  am unable to impersonate platform user from system administrator. To complete the reports and dashboards task ,I  need to impersonate Platform User. How to resolve this issue???

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @mohiniy 

It seems like you're referring to using a lab instance provided by SN rather than your PDI. If you're facing issues with the data system, try releasing the current instance and creating a new one.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Simon Hendery
Tera Patron

Hi @mohiniy 

 

Can you share a screenshot showing what happens when you try to impersonate 'Platform User'?