Access to api 'setWorkflow' from scope 'sn_ex_sp' has been refused due to the api's cross-scope access policy

[Afsar Hussain]

Hi,

When I am trying to update any article by clicking on 'Checkout' button, I am getting this error message -

"Access to api 'setWorkflow' from scope 'sn_ex_sp' has been refused due to the api's cross-scope access policy."

Even when I am deleting a draft article which is not required, I am getting the same error message. But the article is getting deleted.

Can someone tell me how to handle this error?

See the attachment for more clear understanding.

Regards,

Afsar

[Allen Andreas]

Hello,

The setWorkflow API is only to prevent business rules from running.

So you're most likely in a scope in your instance, change scope to global, and you would not see the issue.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Afsar Hussain]

Hi @Allen Andreas ,

Actually the user who is doing this is not having developer role, so he is not able to select or change the scope.

Is there any other way possible?

[Allen Andreas]

Hi,

Can you see if there are other errors, like what is mentioned in this article?

https://community.servicenow.com/community?id=community_article&sys_id=073eb4551b433894a59033f2cd4bc...

There were some errors back in Rome that may need to be adjusted by giving permission.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Afsar Hussain]

Hi,

I have followed the above article shared by you.

The status is already set to 'Allowed' but even though I am seeing the same error.

Regards,

Afsar