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Adaptive Authentication Login Error message

Russell Park
Mega Guru

I am working on implementing Adaptive Authentication and have it working the way we want based on IP and Role based access.  I would like to change the message users receive if they do not match the allowed criteria.  Currently the message show "User Name and Password invalid".  How or where can i create a custom message to replace the current one.

Thank you!

8 REPLIES 8

Hello Russell,

In the filter navigator, search for "Installation Exits" and check if you have there another script related with the Adaptive Authentication.

Some scripts there are depending on the Login but have additional code, so have a look!

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Best Regards,

Filipe Cruz

Auma Njagah
Tera Contributor

Hi Russell,

check out the Module Adaptive Authentication > Authentication Policies > Properties.
The last property 'Error Message' : glide.auth.policy.ui.error.message allows you to set the error message shown.

 

Bests,

Auma

Randheer Singh
ServiceNow Employee
ServiceNow Employee

You can update the failed login message by updating this property
glide.auth.policy.ui.error.message (

)

Thanks @Randheer Singh @Auma Njagah 

This works when logging in on the full Next Experience UI. When I login via the SP or CSM portal it still shows the default error message.