Adding attachments to closed records

mvivas
Kilo Explorer

Hi everyone,

I have a request from business resources asking if it is possible to enable the attachment of files to records after they are closed.

This is especially important for high severity incidents or unsuccessful changes where further details are documented after the records are closed.

Does anyone know if this is possible in ServiceNow?

How would I enable this?

Thanks

5 REPLIES 5

Dominik H
Tera Guru

Attachment icon is controlled by Write ACL on table level