approve reject link in email client template

Priya3
Tera Contributor

2 hours ago

I have created an email client template on RITM table and from that template I want to send approve/ reject link to the approver. Is this possible?

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GlideFather
Tera Patron

2 hours ago

Yes @Priya3 it is possible.

 

You can get inspired from existing approval notifications, most probably on [sysapproval_approver] table

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No AI was used in the writing of this post. Pure #GlideFather only
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Dr Atul G- LNG
Tera Patron

2 hours ago

Hia @Priya3 

 

https://www.servicenow.com/community/virtual-agent-forum/how-to-add-approve-and-reject-action-link-i...

https://www.servicenow.com/community/itsm-blog/approve-reject-button-in-approval-notification/ba-p/2...

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Ankur Bawiskar
Tera Patron

2 hours ago

@Priya3 

Once approval is generated for RITM, system automatically sends links.

Why to create something new when already OOTB this is taken care by template on approval table?

There is already notification on sysapproval_approver which shows link for Approve/Reject

AnkurBawiskar_0-1771256189001.png

AnkurBawiskar_1-1771256199785.png

 

AnkurBawiskar_2-1771256249848.png

 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

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Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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