Archiving Affected CIs and Impacted Services

Khill · ‎01-29-2024

What is the best practice for removing Affected CIs and Impacted Services that are no longer open/active? I'm attempting to archive affected cis and impacted services. I know I could create a flow, but I was curious about other options. Could someone assist?

Dr Atul G- LNG · ‎01-29-2024

Hi @Khill

from where you want to remove these? Could you please provide some screenshot?

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG · ‎01-29-2024

Are you referring to change management , related list?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Khill · ‎01-29-2024

I moved the Affected CIs with a task.state == Closed. I moved them to an archive table we created. I used an Archive Rule to accomplish the goal. Although, maybe you could answer this for me, is it best practice to archive such information like; Affected CIs or Orphan Relationships?

Dr Atul G- LNG · ‎01-30-2024

Yes, you can do. Good to go actually.

https://www.servicenow.com/community/service-management-forum/how-to-archive-cmdb-tables-some-ci-s-t...

https://www.servicenow.com/community/cmdb-forum/archive-of-huge-amount-of-ci-s/m-p/231622

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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