The content you are looking for has been archived. View related content below.
I am trying to learn how to use the Change Success Dashboard out of box and have two questions, wondering if anyone else has run into these.1) The scorecard view for comparison among Assignment Groups only shows 10 Assignment Groups and there is no ...
I’m stuck! Can someone tell me how to get a Service Offering out of the DRAFT State? I have all the right roles (service_author, service_admin, service_editor) and have tried to follow directions in this article, but I can’t seem to update the State....
Hi Everyone,I am trying to create a breakdown on an Indicator that uses a choice field. But while creating the breakdown source, I don't see the choice field for selection. Also, when I created the breakdown source on sys_choice table, I am getting b...
I've been requested to build a catalog item with custom notifications. I tried using Send Email functions in my flow since they will only be used for this request type, but couldn't get the formatting to work as desired, so I went back to using Notif...
Hi there,I have flow with a lookup. The lookup is being executed as soon there is an incident that meets the following conditions:1- State changes from "Resolved"2- State changes to "In Progress"The lookup is the first action within the incident tabl...
Hello Community,We are currently investigating an issue related to the presence indicator in a CSM context and would appreciate your insights.Initial contextWe previously analyzed a case where a user’s presence indicator remained visible even after l...
The Save button is missing in the Pre-chat survey form while create a new one.path:conversational interfaces--->settings--->General--->Pre-chat surveys(or context variables )--->view all--->NewI can fine the save button in my PDI though. current rele...
I have a Service Portal widget that includes a share icon. When clicked, it opens the user's default email client (Outlook) via a mailto: link with a pre-filled subject and body. Recipients are not predefined — the sender manually adds them in Outloo...
I'm a new catalog manager and am trying to build an access request form. We've got a little under 30 tools, with just under 200 different levels of permission. Some of these permissions have restrictions based on the team to which the user belongs. I...
So we are pushing the "Cart" option on the employee portal which creates multiple RITMS, which is all good. The issue we are having that as soon as the first RITM is closed complete, the Request goes to Closed Complete state and it sends out the Requ...
1. I have created a report in integration logs table and captured changes in update set, have scheduled email of report format type is kept excel, in test instance receiving file in excel format correctly but in production instance report format type...
Hi,We have observed a different behaviour in the CSM Workspace after the recent platform upgrade.Previously, under the Compose Container, the Work Notes field had a different label and also displayed placeholder text. After the upgrade, the label app...
How can Sharepoint applications be customized to meet business needs ?
Need some helpCan you tell what is the script doingsnc.metricprocessorscript.correctnessmanager();And from where is it actually defined
Hello everyone,Explain a scenario on Retro Active Start and Pause and also explain about change management.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
| Subject | Author | Posted |
|---|---|---|
| Tuesday | ||
| 3 weeks ago | ||
| 04-06-2026 04:06 AM | ||
| 03-31-2026 07:25 AM | ||
| 03-11-2026 07:24 AM |