Service Management

Apart from Amaze, are there any other fancy third party article builders for ServiceNow?

We are looking at Amaze to be our article template builder since other teams used it already, but we are looking at other options.Do you know any other third party article builders that offer the same capabilities Amaze has so we can have multiple op...

Question

Resolved! Does Bulk load/import of standard change templates copy all the fields in the template

hi All, We are trying to import/load standard change templates in bulk and we have encountered a problem in importing Change Request values fields like Short Description, Description, Implementation Plan etc. We are able to populate all other fields ...

Question

What’s the best way to cancel bulk RITM tickets and their flow executions?

Hi everyone, our catalog form is using Flow Designer instead of Workflow when creating RITM/SCTASK tickets. Now, we have 5,000+ invalid RITM tickets that we need to cancel, along with their flow executions. I just want to ask what the best way is to ...

Question

Reference Icon Table

We have a field on a table that extends cmdb_ci called cmdb_ci_service_calculated. On it is a field referencing Business Application. When the field is populated, I get the standard "i" preview icon. When I click on it, it's the wrong table. If I go ...

Question

Resolved! Is the "Type" field in sc_cat_item OOTB in ServiceNow?

Hi everyone,I would like to confirm whether the "Type" field in the sc_cat_item table containing the values (Item, Task, Bundle, Template, and Package) is an OOTB field in ServiceNow.In our instance, it always defaults to "Item", even though multiple...

Question

Resolved! Integration Between JIRA and ServiceNow

Good morning everyone! I'd like to clarify a question regarding ServiceNOW integration. Currently, we use JIRA to handle demand escalations between ou teams (Institutionalization, N1, N2, N3, Database, and Product Team), where each incident is handl...

Question

Developer Instance Deleted yesterday, any way to recover it?

I went on vacation and didn't log into my dev instance for 10 days. The automated email says it was deleted yesterday, is it gone forever? I had built out some significant integrations.

Question

Same user added multiple times in a group. How to take this report ?

Same User added more than once in a group.I want to make a report I tried with sys_user_grmember table, but it didn't help.#reports

Question
ITSM
Reporting

How to adjust MRVS grid display on a catalog item?

I'm a new catalog manager and am trying to build an access request form. We've got a little under 30 tools, with just under 200 different levels of permission. Some of these permissions have restrictions based on the team to which the user belongs. I...

Question

create database view for joining three tables case , casetask and metric instance tables

How to add metric instance table , case and case task table in a database view

Question

RITMs set to close complete, when one sctask is still on hold state.

For RITMs that do not have any workflow or flow, the RITM is getting closed as Closed Complete when a manually created SCTask is set to Closed Complete, even though another system-generated SCTask is still in On Hold state. Please help if there are a...

Question

Weird issue: Image added as attachement every time case is opened

Hi allWe have a somewhat weird issue in our solution, and I haven't found any mention of it other places, so I wondered if anyone have seen something similar.Sometimes when an image has been a copied into a comment on a case through our customer port...

Question

Resolved! URL on Report

Hello. I have a URL field on a report (see attached example) Instead of displaying the entire URL, I would like it to be a link titled "Enter Time Card" and then if you click on it, it takes you to the URL. Is this possible?

Question

Report Creation in Zurich - stuff changed???

I am trying to create a Requested Item report and chose columns from the catalog item variable. This has always worked in the past (before Zurich). Now, however, when I run the report, those columns are showing blank? Did something change in Zurich ...

Question

Time Card Entries - email process

Hello. I am trying to come up with a way to make it easier for our users that don't use ServiceNow very often to update their timecards in ServiceNow. This would be timecard entries for work related to a Project record in ServiceNow. These users ar...

Question

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