Attach knowledge UI action prevent update of additional comments

[e_wilber]

In Agent Workspace, when an agent finds and attaches an article to the Case, the "Attach Knowledge" button also adds the title and link of the article in the additional comments field.

We don't want this to occur. When Attach Knowledge is clicked all we want is it to attach to the case without additional comments being updated. Where I can change this?

[Community Alums]

Hi @e.wilber ,

Here is your answer:

https://community.servicenow.com/community?id=community_question&sys_id=c29196f6db0f1c10f21f5583ca9619a6

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[e_wilber]

Hi Sandeep,

I am not looking to disable or hide additional comments, I just don't want them to be autofilled in when I click Attach Knowledge.

[Craig Steel - F]

Did you ever get an answer to this one?  I have a client that asked the exact same question, and so far I haven't found where the code behind the "Attach" action is...

[Craig Steel - F]

For anyone who comes along later and is looking for the answer to this one, here is the link to the exact record which needs to be updated.

https://<your instance>/nav_to.do?uri=%2Fcxs_ui_action_config.do%3Fsys_id%3D90f0e1d1b32013002bf182c136a8dcc9%26sysparm_record_target%3Dcxs_ui_action_config%26sysparm_record_row%3D6%26sysparm_record_rows%3D11%26sysparm_record_list%3Daction_label%253DAttach%255Esearch_resource%253Dcom.snc.contextual_search.search_resource.KnowledgeSearchResource%255EORDERBYorder

Simply remove "comments" from the attach note field and Save the record.