Attachment disappears when catalog item generates change request as a record producer

[poojashah27]

Is there a way to copy attachments from service catalog item to record producer? what happens is when a catalog request gets submitted with attachment it appears when you hit submit (when it generates change request for that catalog item record producer)

[poojashah27]

i think i figured it out:

i needed to fix macro for attachment variable from this:

<a onclick="saveCatAttachment(gel('sysparm_item_guid').value, 'sc_cart_item')">

to:

<a onclick="saveCatAttachment(gel('sysparm_item_guid').value, 'change_request')">

and it worked

[Chuck Tomasi]

That sounds suspicious. Be sure to test it to ensure you didn't break it for other catalog items.

[Ashok10]

Hi Pooja,

is 'Change Request - FireWall' is a catalog item or Record Producer?

Can you please configure the item and paste the screen shot.

If it is a record producer pointing to the change request table, ideally attachment will transfer to the change request automatically.

If it is a catalog item and you are doing some customization to generate Change from it then you should copy the attachment to Change request by scripting

Copy Attachments from Record to Record - ServiceNow Wiki

Hope this helps