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when I create a record in custom table a blank record is also created in another custom table?

Hi there,  I have created 2 custom tables Table1: ASP_MasterFields: asp_number (sample number ASP000001)            asp_name            asp_description Table2: ASP_ReleaseFields:  ref_number (referencing the ASP_Number)             release_number (sa...

AllanPG by Tera Contributor
  • 826 Views
  • 9 replies
  • 0 helpfuls

Resolved! Fetch event parameters in mail script

Hello ,I have case to send the notification to impersonated user of "People solution" groupFor this, We created script action , event, notification and mail script.We are not able to fetch parm1 and parm2 in mail script. We get either of event parame...

Community Alums by Community Alums  
  • 925 Views
  • 6 replies
  • 2 helpfuls

Resolved! CIS-ITSM ???

Under what circumstances, should you use the Communicate workaround Related Link on the Problem record? A. The workaround is helpful information for the Callers on the Problem's related Incidents (open) B. The workaround should be published to a know...

bassantaboe by Tera Contributor
  • 769 Views
  • 1 replies
  • 2 helpfuls

Agent Workspace Issue

Hello,I'm trying to create a UI action that export an HR case record in both the case form in the native UI and Agent Workspace. The UI action works correctly in the native UI but does not function properly in Agent Workspace.   

Michael94 by Tera Contributor
  • 1719 Views
  • 20 replies
  • 0 helpfuls