Auto problem task cancellation

Prakash_S
Tera Contributor

Problem task is getting cancelled when problem marked as closed/cancel. How can i stop it.

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Prakash_S ,

 

There is on property called "problem.closed.cancel_open_tasks", it sets true by default. You can just change to false.

RunjayPatel_0-1734584978547.png

 

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Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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View solution in original post

2 REPLIES 2

Runjay Patel
Giga Sage

Hi @Prakash_S ,

 

There is on property called "problem.closed.cancel_open_tasks", it sets true by default. You can just change to false.

RunjayPatel_0-1734584978547.png

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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Harish Bainsla
Tera Sage
Tera Sage

Hi @Prakash_S it will closed automatically due to OTB Property.

If my answer helps you mark helpful and accept solution