Calculate Mean Time To Acknowledge (MTTA) and Mean Time To Resolve (MTTR)

[Asif Zahoor]

Good day fellow SNow!

I have a question on analytic reporting within SNOW.

We don't have SLA currently configured, but this said, how do I work out MTTA and MTTR of the Incidents logged so far?

For MTTR I have the following configured:

 

And I'm afraid I am at a loss on MTTA.

Appreciate your support! Thank you!

 

[Dr Atul G- LNG]

Hi @Asif Zahoor 

Greetings!!

1st point, it's SN or ServiceNow not SNOW.

- Recommendation please configure SLA.

If you can provide MTTA & MTTR formula you are using , we can check / configure the report.

Please mark my answer helpful or solution accepted if it serves the purpose.

Regards

Atul G