Calculate Mean Time To Acknowledge (MTTA) and Mean Time To Resolve (MTTR)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-03-2023 09:39 AM
Good day fellow SNow!
I have a question on analytic reporting within SNOW.
We don't have SLA currently configured, but this said, how do I work out MTTA and MTTR of the Incidents logged so far?
For MTTR I have the following configured:
And I'm afraid I am at a loss on MTTA.
Appreciate your support! Thank you!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-04-2023 07:06 AM
Hi @Asif Zahoor
Greetings!!
1st point, it's SN or ServiceNow not SNOW.
- Recommendation please configure SLA.
If you can provide MTTA & MTTR formula you are using , we can check / configure the report.
Please mark my answer helpful or solution accepted if it serves the purpose.
Regards
Atul G
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************