Can someone help with the condition and script for creating an incident with UI Action?

[Dlam]

I am trying to create a UI Action for an incident to be created when a contract substate is aborted.

I am very new to script and UI action is not covered in the SNAF course. It will be much appreciated if anyone could help out. 

I have tried to create a UI Action below but it does not work.

Show insert YES

Show update YES

Application GLOBAL

Form context menu YES

Condition: (substate=='Aborted') && gs.hasRole("contract_manager")

Script:

createIncident();

function createIncident() {

    var newIncident = new GlideRecord('incident');

    newIncident.initialize();

    newIncident.short_description = 'New incident recorded at '+gs.nowDateTime();

newIncident.setDisplayValue('caller_id','Abby.Lincoln');

    var sys_id = newIncident.insert();   

action.setRedirectURL(newIncident);

}

[Harish Bainsla]

if (current.substate == 'Aborted' && gs.hasRole('contract_manager')) {
createIncident();
}

function createIncident() {
var newIncident = new GlideRecord('incident');
newIncident.initialize();
newIncident.short_description = 'New incident recorded at ' + gs.nowDateTime();
newIncident.caller_id = 'Abby.Lincoln'; // Use the appropriate sys_id or name of the caller
var sysId = newIncident.insert();

// Redirect the user to the newly created incident
action.setRedirectURL('incident.do?sys_id=' + sysId);
}

[Dlam]

Thank you Harish.

Unfortunately after I updated the scripts as yours and tested to submit another catalog item request, still no incident was created. I wonder if it is related the contracts are in a different catalog (Contract Catalog) other than our IT Service Catalog. Any suggestions please?

[Ankur Bawiskar]

@Dlam 

your script looks good.

what's the issue?

[Dlam]

Thanks Ankur.

The issue is that when a contract is aborted no incident was created as expected. 

 I wonder if it is related the contracts are in a different catalog (Contract Catalog) other than our IT Service Catalog. Any suggestions please?