Can't display this dashboard - Workspace

[joaojunior]

Dear community,

I've a custom Workspace with a dashboard embedded in the homepage, which was working normally but without any modification from my side, is not displaying anymore. I'm getting this message now:

Although my configuration is the same as before, and I can find normally my dashboard

I can also normally find my dashboard record in "Dashboards" and all permissions regarding users and role sharing remains exactly the same.

Something that I noticed is my instance was upgraded from "glide-xanadu-07-02-2024__patch4-11-22-2024_12-02-2024_1408.zip" to "glide-xanadu-07-02-2024__patch5-12-24-2024_12-31-2024_0455.zip" a couple hours ago. This upgrade action was done in 2 of my instances, and one of them I was not touching for even longer, but now I got the same type of error.

Any type of recommendation to have at least make a workaround? (I already trigger a ticket so ServiceNow support)

[SusanWinKY]

@PhaniR  - This is what ServiceNow Support told us. But these are all out of the box workspaces and dashboards. I spot checked ours and they are already configured out of the box to display in the appropriate workspace. Yet we still have issues when switching across workspaces.

[David Fiedler]

Hello @PhaniR,

yes but this is more workaround, that is what we did for now, as described in the thread above. However would be great to have solution to this issue. Hopefully it will be fixed in the future, as this started to happen after Xanadu.

[CJose]

This helped resolve a similar issue in BCM workspace, that i faced

[Arnab Dey1]

Hi All,

Below is the solution proposed by snow support: 

Solution Proposed:

As discussed over the call we compared the below records of the dashboards COM - Customer Dashboard - OU Reporting and Test , we observed that the Custom workspace is missing in the PAR Dashboard Visibilities of the COM - Customer Dashboard - OU dashboard , we tried adding the custom workspace that resolved the issue .

https://<instanceName>/par_dashboard_list.do?

The steps below to apply fix in the affected instance.

- Navigate to

https://<instanceName>/par_dashboard.do?sys_id=<sys_id of the dashboard record in the table>

- Navigate to Configure Related list and add PAR Dashboard Visibility - Dashboard .
-Open the related List "PAR Dashboard Visibilities" in the new window and click on the New Button
- In the experience, search for "<dashboard name>" and save.
- Test the behavior.

Note:  We have custom dashboards and a custom workspace copied from SOW and a separate application scope. 

[Marco Jansen]

We have this behavior as well, but when checking we run version 6.1.0 in Xanadu. The latest update provided is 6.1.5 which is not recommended. Any suggestions for a fix on this?