Can't display this dashboard - Workspace

[joaojunior]

Dear community,

I've a custom Workspace with a dashboard embedded in the homepage, which was working normally but without any modification from my side, is not displaying anymore. I'm getting this message now:

Although my configuration is the same as before, and I can find normally my dashboard

I can also normally find my dashboard record in "Dashboards" and all permissions regarding users and role sharing remains exactly the same.

Something that I noticed is my instance was upgraded from "glide-xanadu-07-02-2024__patch4-11-22-2024_12-02-2024_1408.zip" to "glide-xanadu-07-02-2024__patch5-12-24-2024_12-31-2024_0455.zip" a couple hours ago. This upgrade action was done in 2 of my instances, and one of them I was not touching for even longer, but now I got the same type of error.

Any type of recommendation to have at least make a workaround? (I already trigger a ticket so ServiceNow support)

[Arnab Dey1]

Hi Marco,

Did you try my solution above?

Thanks,

Arnab

[Nilam Narote]

I am facing the same issue for the "IT Remediation" workspace. I tried your solution. But it didn't work.

[David Fiedler]

Hello @Nilam Narote

this seems to be fixed in Yokohama.
If you are still on Xanadu: 

1. Make sure that dashboard is set to be visible on your workspace (You can do it from platform analytics as well - click on "i" icon in Edit mode and add it to Dashboard visibility)

2. Open that dashboard in Platform Analytics

3. Go to your workspace and refresh whole page

This should "force" workspace to open last opened dashboard.  

[Nilam Narote]

Hello David,
Thanks for the reply.
The solution I implemented only worked for the user who was logged in. When I impersonated a different user, the changes were not applied to their account. It appears the steps must be performed for every individual user to resolve the issue.

Is there an alternate solution to apply this fix for all users simultaneously?

[David Fiedler]

Hello Nilam,

I don’t think so — or at least I haven’t found a way to do it in Xanadu. The issue seems to be that when you open a workspace, it automatically tries to load the last dashboard the user viewed. If that dashboard isn’t set to be visible in the current workspace, it triggers the error.

To work around this, users need to go to Platform Analytics, open the dashboard from there, and then return to the workspace and refresh the page.

For a permanent fix, I believe the only option is to upgrade to Yokohama. Alternatively it should be possible to set a default dashboard directly in the UI Builder on the dashboard component for your workspace.