can't remove widget Recent & Popular Items ID: sc-recent-popular from service portal kingston

[Les1]

both in our official DEV instance, just upgraded to Kingston, and in a developer instance (also kingston) i've been unable to edit the sc_landing page to remove (delete) the sc-recent-popular widget that displays in Container 5

When i select the widget, making sure that "Recent & Popular Items" display in upper right of the Designer window & that "widget" is the focus, i press the delete button (trashcan), i'm prompted to confirm the delete, and after confirming the delete the prompt goes away but the editor content view does not return, the focus goes to "container" but doesn't show the resulting page with the widget removed as i would expect. (see attachment)

clicking Preview simply shows the page as if I had made no change. Refreshing the page displays the page as if i had made no change. So all indicates that the system is blocking me from removing this widget.

[Nia McCash]

Have a look at https://developer.servicenow.com/app.do#!/training/article/app_store_learnv2_buildneedit_kingston_ap...

[Les1 · Accepted solution]

Thanks to Vishrut & Nia, so my final resolve was going off what the article Nia provided about Scope, directed me to changing the scope i was in via the Application Picker - while in the backend go to the cogwheel in the upper right to open up settings, choose the Developer pane and set the Application Picker to show in the header.  Then i switched the application to "service catalog service portal" then proceeded to the portal designer and was able to remove the widget from the sc_landing page as desired.

Then i went back and set the application back to Global.

[Firoz Ahmad Sha]

"service catalog service portal"  application is not showing in application picker in HRSD Tokyo version. can you please guide me how to achieve this.