Cancel workflow of a ticket using flow designer

[Community Alums]

Hi, I want to cancel the workflow of a ticket using the flow designer.

currently in business rule using wf.cancel(current), I'm cancelling the workflow, but I am not getting any scripting option or OOB action to cancel the workflow for a ticket.

Can some help me with this please?

[Dr Atul G- LNG]

Hi @Community Alums 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750702

[Community Alums]

Hi @Dr Atul G- LNG ,

I have checkout the KB0750702, but it's about just cancelling the flow when certain criteria are met, but I'm looking for somethings else.

I'm looking for a action or run script option to cancel the workflow (Please note I'm talking about legacy workflow and not the flow), using the flow designer.

Like currently we can cancel the workflow by using "wf.cancel(current)" in business rule when certain criteria is met. But Im looking whether if we can do that using flow designer only.

[Dr Atul G- LNG]

Hi @Community Alums 

I think there is no OOTB way for this. other than the above link. 

We may wait for expert to reply on this.

[Vallabh Baradk2 · Accepted solution]

Hi @Community Alums ,

Could you please try "cancelContext(GlideRecord context)" method.

// If a workflow has started for this item, cancel it, where current is a task record with a workflow context
      if ((current.stage == 'Request Cancelled') && current.context 
          && !current.context.nil()) {
      var w = new Workflow();
      var now_GR = new GlideRecord('wf_context');
      
      if (now_GR.get(current.context)) 
          w.cancelContext(now_GR);
      }

Please mark answer as helpful or correct if it works for you.

Regards,

Vallabh