Catalog Builder

Aman Atri
Giga Contributor

‎10-27-2023 05:41 AM

Hello 

I have started the course of ServiceNow Administrator Fundamentals. Right now I'm in the Lab: 4.2 section 2, "Create New Service Catalog Item" but for some reason when I impersonate to Bud Richman , Luke wilson etc. I'm unable to fetch the Catalog builder in the All menu. I'm using the simple way to navigate catalog builder    All>Service Catalog>Catalog builder,  but there is no option of Catalog builder when i impersonate Bud richman and Luke Wilson

 

I'm stuck at this Lab please help!!!

0 Helpfuls
  • 455 Views
3 REPLIES 3

Harish Bainsla
Kilo Patron
Kilo Patron

‎10-27-2023 06:28 AM

In ServiceNow, the availability of features and options can be controlled by roles and permissions assigned to users. If you are unable to access the Catalog Builder when impersonating users like Bud Richman and Luke Wilson, it may be due to their role-based restrictions or permissions.

0 Helpfuls

VanPham
Tera Expert

‎10-27-2023 07:42 AM

Hi Aman, 

 

You need to grant Bud Richman the 'catalog_admin' role as mentioned in step 7 of section 1. 

 

1. Navigate to the All Menu. 

2. Search for 'Users' under 'Users and Groups'.  

3. Search for Bud Richman in the name field.

4. Go to his roles and click 'edit' and you should be able to add the 'catalog_admin' role 

 

Please mark as helpful if this helped. 

 

Thanks

 

 

0 Helpfuls

Nivedita Patil
Mega Sage
Mega Sage

‎10-27-2023 08:46 AM

Hi @Aman Atri ,

 

assign   'catalog_admin '  role to Bud Richman.

 

For assigning role you can refer the below link.

https://www.servicenow.com/community/sysadmin-forum/servicenow-administration-fundamentals-lab-4-2-a...

 

Mark my answer as accepted solution and helpful if helps you.

 

Thanks,

Nivedita Patil.

0 Helpfuls