Categories are not visible in the service catalog home page

[Samiksha2]

Hi All,

I am not finding the way to show the category in the Service Catalog home page.

Admins can see but other users are unable to see the categories.

Please help.

Thanks,

Sam

[Dr Atul G- LNG]

Hi @Samiksha2 

I dont think any other way here. As it is instance specific, so log a HI support or we can wait of experts advice here. 

[Stefan Georgiev]

Hello @Samiksha2 ,

you might want to check the Available for and Not Available for tabs on the Category Records, there might be user criteria that is preventing the non-admin users from seeing those Categories

I hope that this fixes your issue
If this helps you can mark it as helpful and accept the solution,

All the best,

Stefan

[Samiksha2]

Hi @Stefan Georgiev ,

Yeah it is working now. But Top Requests dynamic category is still not visible.

Thanks,

Sam

[Stefan Georgiev]

Hi @Samiksha2 ,
I am not sure what is the case there, but I can not find restrictions on the Dynamic Category record. There might be a problem with the cache of your instance, clear the cache, logout and login again. If the users has itil role, top requests should be shown.

Tell me if it works, or if it is something else.

[Samiksha2]

hi @Stefan Georgiev ,

I added roles in the Top request dynamic category. Now it is visible.

Thanks.