Change Management and domain issues

[ChrisLawer]

I have domain management turned on in my instance. Generally, it works well, the only issue I've really had with it is with Change management. Underneath the global domain I've added change schedules, boards, and such that are setup for the domains. Generally, this has worked except for my newest domain. I've setup all the schedules, approval groups etc., and it doesn't seem to fire off approvals. It just skips the assessment and approval steps and goes to scheduled, and this is for Normal changes.

Thoughts? 

[fknell]

Hi @ChrisLawer,

It’s intended to have a MSP domain, which contains all the master data from the service provider. 

The idea is basically reporting on data in a unique way over all customers. Hence, data is visible for the MSP in the TOP domain. Whilst you have the possibility to adjust your services to customer needs in the corresponding domain and give only people required access to the customer domain. Especially if you use visibility groups, like you mention.

Hope this helps!