CIS-ITSM ???

[bassantaboe]

Under what circumstances, should you use the Communicate workaround Related Link on the Problem record?

A. The workaround is helpful information for the Callers on the Problem's related Incidents (open)
B. The workaround should be published to a knowledge article, visible from the portal
C. The workaround is helpful information for the members of the Problem's Assignment Group
D. The workaround is helpful information for the members of the Problem's Work notes list

What is the correct answer for this question A or D ? 

[Dr Atul G- LNG · Accepted solution]

Hi @bassantaboe 

Answer is A as per ITSM training and docs shared.