CIS-ITSM ???

bassantaboe
Tera Contributor
Under what circumstances, should you use the Communicate workaround Related Link on the Problem record?
A. The workaround is helpful information for the Callers on the Problem's related Incidents (open) B. The workaround should be published to a knowledge article, visible from the portal C. The workaround is helpful information for the members of the Problem's Assignment Group D. The workaround is helpful information for the members of the Problem's Work notes list

What is the correct answer for this question A or D ? 
1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @bassantaboe 

 

Answer is A as per ITSM training and docs shared.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @bassantaboe 

 

Answer is A as per ITSM training and docs shared.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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