Our company has acquired a division of another company who is also on ServiceNow. We have a requirement to merge their CMDB with ours. I need to find the best method and checklists of how this should be approached. I did see an article regarding IDR but it was dated 2020.
I'm assuming that if I moved over any records that have reference fields where the reference table and or reference table fields are not resident in our primary instance, that the record(s) would not carry over. I'm assuming we'd need to ensure our foundational tables are merged first. Am I on the right track with this? Has anyone that has gone through this scenario before have any after-action data?
