Configure the @mention properties

[adilarhzane]

Hello,

When using the @mention in a form for example request or incident we can just see the "First name + Last name" of a person. Is it possible to add the user ID under the name or configure this is some way to make it more clear who you are mentioning? I will add a screenshot of the problem

[DiNesh77]

Hi Namrata,

May i know how to achieve this "@mention" property in request item for worknotes .

[DiNesh77]

Hi Namrata,

May i know how to achieve this "@mention" property in request item for worknotes .

[Snow909]

Hello Dinesh,

Even i have  the same requirement to add @mention on the worknotes. can you help me where i can find the OOB code for the comments.

[Ram79]

Hi Namrata,

Could you please explain elaborately how can we achieve this ???

Regards,

Ram

[Dale Hynes]

We used the solution as proposed in the last update on this thread:

https://community.servicenow.com/community?id=community_question&sys_id=8abbf265db71485013b5fb24399619a7

Just changed what we wanted to have displayed as:

current.first_name + ' ' + current.last_name + " (" + current.title + ")";