Connect Asset to different CI

[Henrik Jutterst]

I have a set of Server Assets that all have their individual CI related to them. The thing is that I need to create a new CI and relate it to the Asset (so that I can relate the pre existing CI to the newly created CI.

I know that it's not standard procedure to modify the CI related to the Asset in ServiceNow but I really need to do that.

So my question is: how can I do this? Create a new CI and connect it to an existing Asset so that I can add a relation from the old CI to the new CI.

Kind Regards

/Henrik

[Ashutosh Munot1]

Hi Henrik,

I have one question. Please clarify.

Can you tell me do you want to remove Old ci from CI field on Asset and Create a new CI and Attach it to this field?

Old CI should go to Retire state?

Also from where we will get CI attributes like name, class, etc

Thank you,
Ashutosh Munot

[Henrik Jutterst]

Basically, this is what we have and what we want:

The CI for the Service Profile can move to different blade servers. The way we haveit at the moment is that the CI for the ServiceProfile is the CI that is linked to the Blade Asset.

I don't know t there is a better way to handel if a Configuration is moved from one asset to another, but this is what I assumed was the best way to handle if a configuration is moving around.

Any feedback?

[Ashutosh Munot1]

Hi Henrik,

It is possible to move CI to different asset no problem.

But how will you identify which CI you want to create and which you want to move?

Thank you,

Ashutosh Munot

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[Henrik Jutterst]

How is this done? Can you show me in the GUI using screen dumps?

Our technicians have full control over the Assets and CIs the needs to be linked. We just need to know how this can be done. Thanks in advance.