One of our clients has other home-grown customer facing portals that they are using.They are implementing ServiceNow CSM with the CSP portal, and would like to use the CSP as the unified landing page for all their customers. So they would like to use...
I am trying to change the Employee center Logo and it doesn't seem to be captured in Update set. How can I force it ? or does it have to be uploaded manually in each environment?
Hi team, I need help/advice with the Flow designer approval requests. I have developed a Service Portal form which after submitting the form, depending on the form RequestedFor's Department, the Flow has to seek approval from the Department approver....
Got a couple questions regarding generate tests:1. Where are the presets saved?2. Is there a way to have the Generate tests page have some fields default to certain value. Trying to figure a way to trigger the test generate automatically after a clo...
There are six styles you can choose for ordered lists in the HTML editor that we use when editing knowledge articles. I would like to be able to format outlines like this:Top level itemNested itemDeeper nestingAnother nested itemAnother deep itemThis...
Is there any way to extract the information from work notes? Is it a table?
Hello, I’m trying to learn about implementations, but when I try to log in to the servicenow store I see this: Sorry, you can't login with this ServiceNow ID Please make sure that your ServiceNow ID uses the same email address you currently use t...
It seems that when having SN send mail from our domain and setting the 3 proposed SPF records from the documentation, I still see mails coming over from SN that are not listed in the SPF records.Seems some of the IP's that aren't in the records, but ...
I was told that using domain separation would increase the license cost by 25% of the total cost. Is this true?If anyone knows the URL or other source of this information, please let me know.Example.20000 USD/year for ITSM license10000 USD/year for a...
Hello All, Requirement:To set price field(which is of type "currency") in an instance from another servicenow instance. Instance A sends value of currency field to instance B, we are able to view the data in logs too but this value is not getting set...
Hi Community, Is it possible to use OAuth 2.0 type authentication in SOAP Message in service now. As I am not able to find this option in soap authentication method and I am not able to find related documents. Earlier I configured same in Rest, Is ...
Hello, Thanks in advance to those willing to assist. We have added a custom reference field named u_privileged_access_required field to the change request.The reference choices are stored in a custom table named u_privileged_access_required.The custo...
I am creating a monthly ServiceNow release splash page, however, when I try and do line break or spaces on my knowledge article which the splash page pulls from, I get the following error "The entity "nbsp" was referenced, but not declared."Is there ...
we are considering different way to integrate Splunk with Servicenow to create incident based on alerts and trying to understand which is the better way to integrate and Why ?1. Using OOB Splunk add on and ServiceNow OOB "Splunk Integration" plugin/...
I can get the manager by "javascript:gs.getUser().getRecord().getDisplayValue('manager')". Then, I tryed "javascript:gs.getUser().getRecord().getValue('manager').getRecord().getDisplayValue('manager')" to get manager of the manager. But it doesn't w...
