Hi Everyone,I have 2 different catalog items in service now that I need to have created in one request. Is that possible in flow designer? The 2nd catalog item is not going to always get generated and is based on the answer to a variable in the 1st r...
I am seeing this pop up when i login to tokyo instance but I need to know from where this modal is running, and also the content of this modal as I want to change the content of the pop-up
Good afternoon. Are there any ServiceNow best practices on deleting RITM/INC records? These type of tickets have a lot of relationships with other tables so we want to make sure that there won't be any issues in our instances. Thank you!
I just implemented Azure user provisioning and noticed that there is no samAccountName listed in available fields that can be synced. I notice that there is an On-premises SAM account name field in our user accounts, but that is the only reference in...
Good Afternoon, I am working to try and solve 2 asks from users regarding VTB's 1. Our teams use the Agile Development > Agile Board > Task Board to show tasks associated to stories. This shows all tasks for a sprint with Stories as the Swim lanes. T...
hello teams, i need some help to retrieve values of my MRVS from scripted activity,the goal is to prepare a Json files to upload into the RITM,export files to RITM is OK, export simple variable is ok, but i can't retrieve my mrvs info by IO or name,m...
Most of the end users in my organization are at remote sites with slow and unreliable internet. Because of this, most of the end user interaction with agents occurs via email. Often, users will email a screenshot with an error or question and agent...
Hi, we have several reports of standard changes that are closed still show up in the list view as Active = true.i checked the business rule "mark_closed" n the Change table this is active & runs when State is one of Closed/cancelled, and it sets Scti...
Hello,I'd like to have feedback and best practices regarding what to do with demo/test data when moving to production for the first time.First I noticed that on our subprod instances we have demo data, including a large number of catalog items, while...
I have a workflow that has a subflow that validates that all tasks associated with the parent RITM are indeed in a complete state before allowing the primary workflow to complete the RITM. (We have a valid use case in some catalog items where the tea...
Hi,We're experiencing an issue in our ServiceNow Instance (Tokyo) whereby multiple Virtual Machine Instances are being discovered with the same name as separate CI records. e.g. we have 5 instances of V-P1XXXXX and 5 of V-P2XXXXX I can't understand w...
Hello everyone. I'm editing the property glide.ui.session_timeout to 2 minutes for testing but my current session doesn't expire. Someone know why ?
Hi, I recently discovered that one field of a table is missing (has been deleted). I discovered that the first time an error occurred because of a missing field is on 8.4.2023. I cannot find any update (sys_update_xml) that deletes the field. Is ther...
Hi,I need to use a list of Web-service that use an authentication by OAuth2.0. So I have register on our ServiceNow instance the application by the Application Registry (oauth_entity) and so I have obtained also the OAuth Entity Profiles (oauth_entit...
Hi All, I have a requirement to generate an XML file with specific format and place it in MID Server. Requirement is as follows: 1. Query sys_user table to get those records where Active=false and Updated_on=Today.2. Based on the result set, get the ...