Create a Metric Definition Based on RITM Variable?
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‎03-29-2022 02:08 PM
I can't find much on this, but I'm wondering if it's at all possible to create a metric definition based on a specific variable.
Initially, I would say "no", but looking at the metric definition form, I see the below, which makes me wonder if this is possible, or just an oversight by ServiceNow.
I know I have the option to create a custom column and have the variable update it, at which point I could define a metric, but I'd like to avoid that extra column if at all possible.
Anyone dealt with this before?
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‎04-13-2022 07:52 AM
You may be able to accomplish this. Create a report using the sc_req_item_metric view (I believe it's OOB). When searching for the variable field to report on, dot walk: Universal Request-->Questions-->Item
I did find, not all Catalog Items appear there so is the possibilty your catalog item variables are not there