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Loop scenario - Email - Autoreplies

Here is the short explanation on how the loop is being created 1)           The condition for this to happen is the server autoreply set in someone's outlook:   2)           Now the key thing is how this rule works. It is not replying to the message ...

BhupeshG by Tera Guru
  • 1874 Views
  • 1 replies
  • 0 helpfuls

Resolved! Set relationship query

Hi There,I need help with this. I created a new table called problem2 and a related list relationship called "linked tickets". i've added new button for related problem link so that users can add record into problem2 table using this button . When i ...

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omsa1 by Kilo Guru
  • 3775 Views
  • 7 replies
  • 1 helpfuls

Resolved! Planning console- remove option to Create New

I have a request to remove the option of Create New Project from the Project Planning Console. (when you go to Project -> Projects Planing Console - Select a project) Is this possible, or is this a part of the platform that cannot be customized?

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odinx16 by Kilo Contributor
  • 1576 Views
  • 2 replies
  • 4 helpfuls

What is the purpose of cmdb_ci_group?

I saw some chatter in previous posts but for whatever reason the responses are vague.   Can anyone tell me what the purpose of cmdb_ci_group is?   Is it used to allow CIs to be grouped?   Is there some sort of additional use for this?  Thanks,Steve

srphayre by Giga Contributor
  • 3763 Views
  • 4 replies
  • 1 helpfuls

Resolved! Attachment view button

Hello Everybody,Can you help me, where I find the source code of view button on attachment form? I attach a picture, and highlight the view button.Thank you, Lilla

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l_lilla by Kilo Explorer
  • 1099 Views
  • 1 replies
  • 1 helpfuls

CMDB Storage Detail

New Service now user so open to any help or redirection.   Spent a little time searching, but didn't find the answer. We're migrating to Service Now and want to generate some detailed storage reports.   Today I can easily see "Disk Space" but I what ...

hankm by Kilo Explorer
  • 1071 Views
  • 1 replies
  • 0 helpfuls

Resolved! Alllow all Configuration Items for a role

What is the best way to allow access to all classes/types under Configuration Items so that they are visible both as a module (if there is one) and in the list view. I want everyone with the role asset to have access to these objects for viewing.Is t...

Create AD Object error

I'm currently building some orchestration based catalog items within our service catalog. When attempting to create a user utilising the included packs, I constantly receive the following error in the ecc queue.<hresult>-2147016693</hresult><error>Th...

ddrelincourt by Kilo Contributor
  • 2607 Views
  • 2 replies
  • 1 helpfuls