We have a very unique request that I am looking for some advice on. The owner of a Service Catalog item would like the inputs of all the variables on the Service Catalog request form to be exported to a file (csv, excel, pdf, anything) and then have ...
Hi All,We're in the process of configuring a brand new instance of Jakarta and have noticed a couple of errors starting to appear in the log at the same time every day. I've searched around for hints on what could be causing these, but I haven't fo...
We recently made a change to the "Knowledge Common Styles" style sheet, and are finding that it's necessary to clear the browser's cache to see the updated styles. Our users don't like that answer... Is there a way to force the new CSS to the bro...
Hi All,I'm trying to create a new field with unique value (for example like TAC12345) and the text field should auto generate the code whenever users submit a request (same as number field that we have now). I tried with javascript:getNextObjNumberPa...
Greetings allWe are evaluating the OKTA and SN solution and decided to try the multi SSO provider option with OKTA ServiceNow UD application, but so far without success.At this time we dont want to use the SN Share application. I decided to try t...
Hi Everybody,I'd like to use a dot walking in a field when creating an ACL.By default, when creating an ACL, I can choose a field of a table, but not a field of another table (I mean table that is referenced).See screen captured in attachment.Thanks ...
Hello All, I am struggling with a script to grey out all fields before the variable being selected. The idea is that a customer is filling out a Catalog Item, as they complete a variable field the previous field is greyed out. If a condition is m...
Hi,In knowledge workflow, Approval - group activity is missing.How to add this activity in workflow , have to set the group approval.
Hi,I am trying to create a client script that will run against a Date variable that will only let end users select days at least 3 business days in the future. I was able to create one that will at least 3 days in future but they are still able to se...
Is anyone aware of any easy way to mimic the popup view of a KB article like the screenshot shown below. This screenshot was taken after I clicked on a KB link on a Contextual search result. I would really like to use this feature on Catalog Requ...
I am trying to import knowledge articles from excel sheet which are in published state. When I import through transform map or direct import method, the articles are imported in to "Draft" state. Any different approach or idea in order to import publ...
Hi, We have a performance issue with Reference fields on one of our Order Guides when accessing it using Service Portal. The Reference Fields take a long time to load their values/bring back suggested results ~2 minutes. The reference fields work wit...
I have table with a date field. Sometimes that date could fall on a Tuesday, Wednesday, Thursday, Friday, etc.I want to find the Monday of the week that date falls in. Is there a specfic function to find a specific day of a certain week? I kn...
Question as above. I am trying to display a float type number on a list view with two digits after the decimal, as in the JavaScript toFixed(2). Is there any way this can be done without changing the type of variable on the table?Thanks in advance!
I am fairly new to Service Now so please have patience with me. I have created a Service Catalog Request for a firewall request that once you click Order Now button creates a Request Item. Currently all the variables and attachments copy over fro...
