Customer Service Management Portal

[Nandhinisri]

Hi,

How to edit the form layout of cases in the CSM portal. For example I need to add fields in the form. I am attaching the form view which I need to edit.

TIA,

[Nandhinisri]

Yes I tried that. But its not working. I think I am not sure about the application scope

[Nandhinisri]

And also the fields which are present in the info fields are not present there in form. I am attaching screenshots.  @Unique45 

[Anil Lande]

If any field does not hold any value then it will be hidden on portal. Make sure you are testing record which has all values.

[Unique45]

@Nandhinisri ,

 -Select application Global and then enter fields in info Fields.

-In the screenshot that you provided, there are multiple fields added, but only three are visible because only two fields have values.

-Only the fields with values are displayed there.

-If you add a values to the fields(Product, Consumer, Service etc.) for testing, it will be displayed there.

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