Customer Service Management

[Nandhinisri]

Hi, I installed com.sn_customerservice plugin. I have no default data (like the records generated for demo in PDI) in  cases . Can anyone help?

[Musab Rasheed]

Try this.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0722909

Else try repair option as well.

https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/human-resources/tas...

[Musab Rasheed]

@Nandhinisri Looks like I have provided you solution, please feel free to accept my response and close the thread.

[Dr Atul G- LNG]

Hi @Nandhinisri 

I just activated the plugin in my PDI and i can see the data. You can do one thing

Go to Plugins

Open this plugin Again

See if you get option to repair with Load Demo Data.

Example of Incident management

[Aniket Chavan]

Hello @Nandhinisri 

The demo data for the Install Base is available in the 'Customer Service Management Demo Data' plugin. Please install that and the Customer Service Install Base Management plugins.

Refer the below community post as well.

• Demo data for Install Base

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact and close the thread by accepting my solution so it could be helpful for future readers.

Regards,

Aniket

[Sandeep Rajput]

@Nandhinisri Since the plugin is already installed and demo data is not loaded, you can refer to this knowledge article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0722909 to know steps to load the demo data on your instance.

Hope this helps.